Return & Refund Policy

Return & Refund Policy - Neom Lifestyle

At Neom Lifestyle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure that your shopping experience is hassle-free.

Returns:

  • Eligibility: You can return items within 3 from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging with all tags attached.
  • Non-Returnable Items: We do not accept returns on items that are marked as non-returnable, such as:
    • Sale items
    • Items that have been worn, washed, or damaged
    • Personalized or customized items
  • Return Process: To initiate a return, please contact our customer service team at  +91 9760702884 with your order number and details of the item you wish to return. We will guide you through the return process.

Refunds:

  • Processing Time: Once your returned item is received and inspected, we will notify you about the status of your refund. If the return is approved, your refund will be processed and applied to your original payment method within 7-10 business days.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the item is faulty or damaged upon arrival.

Exchanges:

If you would like to exchange an item for a different size or color, we recommend initiating a return and placing a new order for the item you want. Please reach out to our customer service team for more details on exchanges.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 48 hours of receiving the product. We will provide a full refund or send you a replacement at no additional cost.

How to Return an Item:

  1. Contact our customer service at 01214303301 to request a  return.
  2. Pack the item securely in its original packaging with all tags intact.
  3. Ship the item back to us at the address provided by our customer service team.

We are dedicated to ensuring that you are completely satisfied with your shopping experience at Neom Lifestyle. If you have any questions or need further assistance, don't hesitate to contact us!